Tour Cancellation Policy

Tour Cancellation by the Participant

You may cancel your booking by notifying TrekGeorgia LLC (Identificaiton Number – 436042088) ( “ Tour Operator”). Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the Tour Operator and are expressed as a percentage of the total price paid for the cancelled Tour, product or service (excluding any insurance products).

Cancellation of a Tour:

(a) Cancellation received 30 days or more before departure of first product or service in relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms, the remainder of the payments made to the Tour Operator in respect of the cancelled product will be refunded.

(b) Cancellation received 15-29 days before departure of first product or service in relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms, an amount equal to 50% of the remainder of the payments made to the Tour Operator in respect of the cancelled Tour will be refunded.

(c) Cancellation less than 14 days before departure of first product or service in relevant booking: Lifetime Deposit will be held by the Tour Operator in accordance with these Terms, and no further refund will be payable.

 The cancellation charges above have been calculated as a genuine pre-estimate of the losses the Tour Operator would incur in the event you cancelled your holiday within the stipulated time period, taking into account the charges the Tour Operator will incur from its suppliers (some of which will be up to 100%) and the expected cost savings and income from alternative deployment of the travel services (if possible) calculated as an average charge over a period of time.

Important note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

Guaranteed Departures, Changes & Cancellation of a tour by TrekGeorgia LLC

A departure date for a Tour offered by the Tour Operator will become a guaranteed departure when at least one booking secured by a valid deposit has been made on that departure.

The Tour Operator guarantees that all scheduled Tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up to date Tour and itinerary information is available on the Tour Operator’s website or by contacting the Tour Operator. Brochures and other printed materials displaying Tour information and departure dates are subject to change and may not be relied upon for purposes of this guarantee.

If the Tour Operator makes an insignificant change to your holiday, it will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but will have no liability to you for failing to inform you or your travel agent. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, change of accommodation to another of the same or higher standard (where specific accommodation was identified to you), changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change.

Occasionally the Tour Operator may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure:

(a) A change in accommodation area for the whole or a significant part of your time away.

(b) A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.

(c) A change of outward departure time or overall length of your arrangements of twelve or more hours.

(d) A significant change to your itinerary, missing out one or more destination entirely.

If the Tour Operator has to make a significant change or cancel, it will tell you as soon as possible and if there is time to do so before departure, will offer you the choice of:

(a) For significant changes) accepting the changed arrangements; or

(b) Having a refund of all monies paid; or

(c) Accepting an offer of alternative travel arrangements of comparable or higher standard if available (at no extra cost); or

(d) If available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements.

You must notify the Tour Operator of your choice within 7 days of the offer. If the Tour Operator does not hear from you within 7 days, it will contact you again to request notification of your choice. If you fail to respond again within 3 days the Tour Operator will assume that you have chosen to accept the change or alternative booking arrangements.

Once a Tour has departed, itinerary changes may be necessary as a result of unforeseen circumstances, operational concerns, or concerns for your health, safety, enjoyment or comfort. Any changes are at the discretion of the Tour Operator. You acknowledge that you must have reasonable financial resources to cover incidental expenses during all travel with the Tour Operator, whether or not such expenses arise from a change of itinerary, and the Tour Operator is not liable for your failure to prepare adequately for travel and unforeseen circumstances which may arise during travel. The Tour Operator will not be liable for any indirect and or consequential losses associated with any changes to a booking or itinerary.

Compensation

In addition to a full refund of all monies paid for the cancelled Tour.by you, the Tour Operator will pay you reasonable compensation in the following circumstances:

– If the Tour Operator cannot provide single accommodation for some nights, we will reimburse for each missed nights (The whole single accommodation divided in equal parts for the nights x missed single accommodation nights. For example, single accommodation costs $210 for 7 nights, if we cannot provide single accommodation for 2 nights, then you will be reimbursed for $60; e.g. $210/7=$30 per night multiple for 2 nights)

– If the Tour Operator makes a significant change less than 60 days before your departure date (or 90 days for Expedition Tours) and you do not accept the changed arrangements and cancel your booking; or

– If the Tour Operator cancels your booking and no alternative arrangements are available.

IMPORTANT NOTE: The Tour Operator will not pay you compensation in the following circumstances:

– Where the Tour Operator makes an insignificant change;

– Where the Tour Operator makes a significant change or cancels your arrangements more than 60 days before your departure;

– Where the Tour Operator makes a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;

– Where the Tour Operator has to cancel your arrangements as a result of your failure to make full payment on time;

– Where the change or cancellation by the Tour Operator arises out of alterations to the confirmed booking requested by you; or

– Where the Tour Operator is forced to cancel or change your arrangements due to Force Majeure.

If the Tour Operator becomes unable to provide a significant proportion of the arrangement that you have booked with Tour Operator after you have departed, we will, if possible, make alternative arrangement for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.